Gatlinburg customer portal allows users to manage water usage

Press Release #
water pouring on hand

GATLINBURG, Tenn.— The City of Gatlinburg Utilities Department’s Customer Portal continues to serve its customers with a state-of-the-art system to help monitor water usage at their respective properties.

The Customer Portal, which was launched in December 2020, uses the Sensus Analytics platform to present water usage data to users in an easy-to-read dashboard. The Customer Portal also allows customers to dig deeper into analytical data about their water usage by giving individuals data to better manage their consumption habits. Included features with the portal are also the ability to set alerts to notify customers to potential issues, including unusually high usage or continuous usage, which could signal leaks, or other issues with the customer’s water usage.

“The Customer Portal gives our department an ability to better communicate to our customers nearly real-time data about their water usage and its impact on their monthly bill,” Gatlinburg Utilities manager Dale Phelps said. “The system allows customers to detect issues such as continuous flow, which could catch leaks early, before damage occurs or their bills increase significantly.”

The Portal is web-based and does not rely on an app, so Gatlinburg Water customers may access the portal at their convenience and from any desktop or mobile device. This portal service is optional for Water customers and is available at no charge.

First-time users of the Customer Portal will need to establish an account. To begin the registration process, customers can visit Customer Portal. In order to set up their account, customers will need two pieces of information: their Account Number and their exact address. Both pieces of information can be found on a user’s most recent water bill.

Once customers have established their account, they will be able to access the Customer Portal on their preferred device.

For any questions, or support issues, please contact the Gatlinburg Water Department at 865-436-4681.