NASHVILLE — In an ongoing effort to protect Tennessee consumers during the COVID-19 pandemic, the Tennessee Department of Commerce and Insurance (TDCI) is alerting Tennesseans about national and state reports of fraud being perpetrated by scammers via bogus COVID-19 testing sites and phony telemedicine treatments.
“While honest, hard-working Tennesseans have taken steps to protect their health and safety during the pandemic, scam artists and criminals are using the emergency to better themselves at the expense of others,” said TDCI Commissioner Hodgen Mainda. “I urge Tennesseans to not allow scammers to take advantage of them during this time of uncertainty. Never share your personal information or financial information with someone you don’t know. If you suspect a scammer is at work in your community, contact law enforcement immediately.”
As Tennesseans continue to wear masks, practice social distancing and get tested for the COVID-19 virus, TDCI urges consumers to beware of the fraudulent tactics used by scammers falsely posing as legitimate insurance and healthcare providers.
TDCI has been alerted to reports that some consumers have fallen victim to fake COVID-19 testing sites.
At these phony testing sites, consumers give their personal identification information as required to be tested. Unfortunately, valid tests are not administered, and the patient never receives the test results.
In some cases, the consumer’s personal identification information is then sold or used to commit identity theft. Some of the scammers at these fake testing sites also ask for an exorbitant amount of money before administering the test and do not follow sanitation requirements.
If you believe you have fallen victim to one of these scams, contact local law enforcement immediately.
Consumers may receive unexpected calls from fraudulent “providers” who convince them they might have COVID-19 and should seek treatment using telemedicine. The caller then asks for insurance and other personal identification information, which is then sold or used for identity theft.
If you believe your insurance company is wrongfully denying your claim, file a complaint at www.tn.gov/commerce/insurance/consumer-resources/file-acomplaint.html or contact Consumer Insurance Services at 615-741-2218.